The Airline Reservations Division needed an online presence for the new ResAnywhere remote communications. In 2008, all existing internal communications programs were converted via Microsoft software and adopted by the company as the new protocol. Both Brick&Mortar and Remote agents across the system would receive live updates simultaneously.
Client’s Work Order
The Reservations Division launched online resources for their newly evolved remote environment. Online tools were created to post department news, training videos, agent council, and operations updates.
The first pilot program of ResAnywere remote agent program, an innovative new email newsletter was deployed which connected all agents Brick & Mortar and Remote to news, briefings, training and operations resources.